Privacy Policy

1. Background

This Privacy Policy outlines our commitment to safeguarding your personal information while providing the Oripari App and related services. It applies to users located in Australia and governs information collected through the Oripari App and associated websites operated by Probits Pty Ltd. This policy does not apply to third-party websites, services, or apps linked to or from Oripari.

2. Scope and Acceptance

By registering an account or using the Oripari App, you agree to the terms of this Privacy Policy. Your continued use of the App after changes to this policy constitutes acceptance of the updated Privacy Policy.

3. Information We Collect

We collect various types of personal information to provide and improve our services, including:

• Full name, email address, phone number, and contact details.
• Identification details such as date of birth.
• Identity verification documents (e.g., passport, driver’s license).
• Usage data including interactions with the App, pages visited, and date/time stamps.
• Account information, including account history and preferences.
• Payment details for processing payments externally.
• Location data when permitted or required for services.
• Communication records such as emails, chat logs, and calls.
• Information from surveys, feedback, or complaints.
• Data from third parties like payment processors or regulators.

4. How We Collect Information

We collect personal information directly when you:

• Register and manage your account.
• Use the App and related services.
• Communicate via email, phone, or chat.
• Participate in surveys or promotions.
• Visit our offices or attend events (including photos or CCTV).

We also collect data automatically via technologies such as cookies, pixel tags, local storage, server logs, and analytics services like Google Analytics and Firebase Analytics. You can manage cookie preferences through your device or browser settings, though disabling cookies may limit certain App features.

5. Use of Your Personal Information

We use your information to:

• Provide, operate, and maintain the App and its services.
• Manage your account and provide customer support.
• Process payments securely via third-party providers.
• Communicate updates, promotional offers, and service-related information.
• Facilitate interactions between service Providers and Receivers.
• Detect, prevent, and address fraud or security issues.
• Comply with legal obligations and enforce our terms.
• Improve and personalize services based on your preferences.
• Conduct research, surveys, contests, and marketing activities.

6. Disclosure of Personal Information

We may share your information with:

• Service providers and contractors (e.g., payment processors, analytics, identity verification).
• Affiliates, subsidiaries, and related corporate entities.
• Law enforcement, regulators, or courts when required or permitted by law.
• Third parties in business transactions like mergers or sales.
• Overseas entities in countries like Nepal, the UK, and the US, with appropriate protections.
• External parties with your consent or where necessary to deliver services.

7. Sensitive Information

Sensitive information (e.g., health, ethnicity, religious beliefs) is collected only with your explicit consent or where required by law.

8. Data Security and Storage

We implement physical, technical, and administrative safeguards to protect your personal information from misuse, loss, or unauthorized access. Your data may be stored using reputable third-party providers like AWS with robust security protocols. While we strive to protect your information, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials. Personal information is retained only as long as necessary or as required by law (typically 7 years).

9. Access, Correction, and Deletion

You have the right to access, update, or correct your personal information by contacting us. Requests will be responded to within a reasonable timeframe, usually within 30 days. We may charge a reasonable fee for providing copies but not for making a request. If access or correction is denied, we will provide written reasons and inform you of your complaint rights.

10. Direct Marketing and Communication Preferences

We may send marketing communications via email, SMS, push notifications, or social media based on your preferences. You can opt out by following instructions in our communications or adjusting App settings. Opting out of marketing does not prevent essential service-related communications.

11. Cookies and Analytics

We use cookies and analytics tools to enhance your experience, understand App usage, and measure promotion effectiveness. For more information on opting out of Google Analytics, visit: Google Analytics Opt-out.

12. Links to Third-Party Websites and Services

Oripari may contain links to external websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing personal data.

13. Complaints and Further Information

For questions or complaints about how we handle your personal information, contact us at:

Email: info@probits.com.au
Address: 15/43-47 Sheffield St, Merrylands NSW 2160, Australia

If unsatisfied with our response, contact the Office of the Australian Information Commissioner (OAIC):

GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: OAIC Privacy Complaints

14. Changes to This Policy

We review and update this Privacy Policy regularly. Changes will be posted on the App and take effect immediately. For significant changes, we will notify users via email or App notification. Please check this Privacy Policy periodically to stay informed.

15. Governing Law

This Privacy Policy is governed by the laws of New South Wales, Australia.